Privacy Policy

Last Updated: February 10, 2026

The Carrot On The Case™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

Personal Information

When you make a purchase, we collect:

  • Name
  • Email address
  • Shipping address
  • Billing information (processed securely by Stripe)
  • Phone number (if provided)

Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Improve our website and customer experience
  • Send marketing communications (with your consent)
  • Prevent fraudulent transactions
  • Comply with legal obligations

3. Information Sharing and Disclosure

We share your information with the following third parties:

Payment Processing

Stripe: We use Stripe to process payments securely. Stripe collects and processes your payment information according to their privacy policy. We do not store your complete credit card information on our servers.

Database and Hosting

Supabase: We use Supabase to securely store order information and customer data. Supabase complies with industry-standard security practices.

Shipping Partners

We share your name and shipping address with our shipping carriers to deliver your order.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement security measures to protect your information:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
  • Secure Payment Processing: Payment information is processed through Stripe's PCI-compliant infrastructure
  • Access Controls: Limited access to personal information by authorized personnel only
  • Regular Security Audits: We regularly review and update our security practices
  • Secure Database: Customer data is stored in Supabase with industry-standard encryption and security protocols

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Improve website functionality
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

The Carrot On The Case™

Email: privacy@carrotonthecase.com

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

By using our website and making purchases, you consent to this Privacy Policy.

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